Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 592 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
2. 2.True or false: “saying your name first” shows good call manners. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) camera at eye level (d) calling late at night
4. 4.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
5. 5.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
6. 6.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
7. 7.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) muting when not talking (d) shouting into the phone
8. 8.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
9. 9.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) “Is this a good time?” (d) calling late at night
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
11. 11.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
12. 12.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
13. 13.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
14. 14.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
15. 15.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
16. 16.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
17. 17.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
18. 18.📞 Which of these shows poor call manners? (a) shouting into the phone (b) muting when not talking (c) speaking clearly (d) saying your name first
19. 19.📞 Which of these shows good call manners? (a) eating while on a call (b) a quiet place for calls (c) loud TV behind you (d) hanging up without bye
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) camera at the ceiling (d) camera at eye level
21. 21.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) hang up at once (d) “Who cares?”
22. 22.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
23. 23.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
24. 24.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) saying your name first (d) hanging up without bye
25. 25.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) camera at the ceiling (d) speaking clearly
26. 26.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
27. 27.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) speaking clearly (d) eating while on a call
28. 28.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
29. 29.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
30. 30.True or false: “saying your name first” shows poor call manners. (a) False (b) True
31. 31.True or false: “eating while on a call” shows good call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
33. 33.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
34. 34.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
35. 35.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) shouting into the phone (d) loud TV behind you
36. 36.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
37. 37.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) side talk during a call (d) a quiet place for calls
38. 38.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
39. 39.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
40. 40.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners

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