Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 593 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
2. 2.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
3. 3.📞 Which of these shows poor call manners? (a) shouting into the phone (b) camera at eye level (c) a quiet place for calls (d) speaking clearly
4. 4.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
5. 5.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
6. 6.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) saying your name first (d) camera at eye level
7. 7.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
8. 8.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
9. 9.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) speaking clearly (d) hanging up without bye
10. 10.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
11. 11.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
12. 12.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
13. 13.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
14. 14.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
15. 15.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
16. 16.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) saying bye before ending (d) shouting into the phone
17. 17.📞 Which of these shows poor call manners? (a) speaking clearly (b) calling late at night (c) camera at eye level (d) muting when not talking
18. 18.True or false: “saying your name first” shows good call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
20. 20.True or false: “side talk during a call” shows good call manners. (a) True (b) False
21. 21.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) chat for a while (d) tell them your school
23. 23.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
24. 24.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
25. 25.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
26. 26.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) saying your name first (d) calling late at night
28. 28.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
29. 29.📞 Which of these shows good call manners? (a) side talk during a call (b) saying bye before ending (c) calling late at night (d) loud TV behind you
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) saying bye before ending (d) “Is this a good time?”
31. 31.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) shouting into the phone (d) loud TV behind you
32. 32.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) saying your name first (d) eating while on a call
33. 33.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
34. 34.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
35. 35.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
36. 36.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
37. 37.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
38. 38.True or false: “camera at eye level” shows good call manners. (a) False (b) True
39. 39.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
40. 40.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person

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