Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 594 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) hanging up without bye (d) camera at eye level
2. 2.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) hanging up without bye (d) speaking clearly
3. 3.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
4. 4.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) calling late at night (d) saying bye before ending
5. 5.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
6. 6.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
7. 7.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
8. 8.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
9. 9.True or false: “eating while on a call” shows good call manners. (a) True (b) False
10. 10.True or false: “speaking clearly” shows good call manners. (a) True (b) False
11. 11.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
12. 12.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
13. 13.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
14. 14.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
15. 15.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
17. 17.📞 Which of these shows good call manners? (a) camera at eye level (b) eating while on a call (c) shouting into the phone (d) hanging up without bye
18. 18.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) “Is this a good time?” (d) eating while on a call
19. 19.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
21. 21.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) hanging up without bye (d) saying bye before ending
22. 22.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
23. 23.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
24. 24.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) camera at eye level (d) muting when not talking
25. 25.True or false: “side talk during a call” shows good call manners. (a) False (b) True
26. 26.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) hanging up without bye (d) a quiet place for calls
27. 27.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
28. 28.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
29. 29.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) camera at the ceiling (d) saying your name first
30. 30.True or false: “calling late at night” shows good call manners. (a) True (b) False
31. 31.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
32. 32.True or false: “saying your name first” shows poor call manners. (a) True (b) False
33. 33.True or false: “saying your name first” shows good call manners. (a) False (b) True
34. 34.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying bye before ending (c) camera at the ceiling (d) side talk during a call
35. 35.📞 Which of these shows poor call manners? (a) camera at eye level (b) eating while on a call (c) a quiet place for calls (d) “Is this a good time?”
36. 36.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) speaking clearly (d) calling late at night
37. 37.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
38. 38.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) a quiet place for calls (d) camera at eye level
40. 40.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are

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