Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 595 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
2. 2.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
3. 3.True or false: “camera at eye level” shows good call manners. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) saying your name first (d) shouting into the phone
5. 5.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
6. 6.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
8. 8.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
10. 10.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
11. 11.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) shouting into the phone (d) calling late at night
12. 12.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) saying your name first (d) loud TV behind you
13. 13.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
15. 15.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
16. 16.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) “Is this a good time?” (d) camera at the ceiling
17. 17.True or false: “side talk during a call” shows good call manners. (a) True (b) False
18. 18.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
19. 19.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
20. 20.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
21. 21.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
22. 22.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) camera at eye level (d) saying your name first
23. 23.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) saying your name first (d) hanging up without bye
24. 24.📞 Which of these shows good call manners? (a) camera at the ceiling (b) camera at eye level (c) side talk during a call (d) hanging up without bye
25. 25.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) saying your name first (d) camera at eye level
27. 27.📞 Which of these shows poor call manners? (a) side talk during a call (b) muting when not talking (c) speaking clearly (d) camera at eye level
28. 28.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) muting when not talking (d) shouting into the phone
29. 29.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
30. 30.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
31. 31.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
32. 32.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
33. 33.True or false: “calling late at night” shows good call manners. (a) False (b) True
34. 34.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying bye before ending (c) hanging up without bye (d) calling late at night
35. 35.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
36. 36.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) a quiet place for calls (d) shouting into the phone
37. 37.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
38. 38.True or false: “saying your name first” shows poor call manners. (a) False (b) True
39. 39.📞 Which of these shows good call manners? (a) speaking clearly (b) loud TV behind you (c) calling late at night (d) side talk during a call
40. 40.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) saying bye before ending (d) shouting into the phone

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