Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 596 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at eye level (c) camera at the ceiling (d) loud TV behind you
2. 2.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) camera at the ceiling (d) camera at eye level
3. 3.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
4. 4.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
5. 5.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
6. 6.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
8. 8.True or false: “calling late at night” shows good call manners. (a) False (b) True
9. 9.📞 Which of these shows poor call manners? (a) shouting into the phone (b) “Is this a good time?” (c) a quiet place for calls (d) saying bye before ending
10. 10.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
11. 11.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) muting when not talking (d) “Is this a good time?”
13. 13.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
14. 14.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) “Who are you?” (d) hang up silently
15. 15.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
16. 16.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
17. 17.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) saying your name first (d) side talk during a call
18. 18.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
19. 19.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) camera at eye level (d) camera at the ceiling
20. 20.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
21. 21.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
22. 22.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
24. 24.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) calling late at night (d) shouting into the phone
25. 25.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
26. 26.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
27. 27.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) shouting into the phone (d) “Is this a good time?”
28. 28.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at the ceiling (c) a quiet place for calls (d) muting when not talking
29. 29.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
30. 30.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) hanging up without bye (d) saying bye before ending
31. 31.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
32. 32.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
33. 33.📞 Which of these shows good call manners? (a) muting when not talking (b) hanging up without bye (c) side talk during a call (d) shouting into the phone
34. 34.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) “Is this a good time?” (d) shouting into the phone
36. 36.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
37. 37.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
39. 39.True or false: “eating while on a call” shows good call manners. (a) False (b) True
40. 40.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners

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