Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 597 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) side talk during a call (d) saying your name first
2. 2.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) shouting into the phone (d) camera at the ceiling
3. 3.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
4. 4.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
5. 5.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
6. 6.📞 Which of these shows good call manners? (a) calling late at night (b) “Is this a good time?” (c) side talk during a call (d) hanging up without bye
7. 7.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
8. 8.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
9. 9.📞 Which of these shows good call manners? (a) hanging up without bye (b) muting when not talking (c) camera at the ceiling (d) eating while on a call
10. 10.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
11. 11.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) a quiet place for calls (d) camera at eye level
12. 12.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) camera at eye level (d) saying bye before ending
13. 13.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
14. 14.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
16. 16.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
17. 17.True or false: “calling late at night” shows poor call manners. (a) False (b) True
18. 18.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) saying bye before ending (d) shouting into the phone
19. 19.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) hanging up without bye (d) “Is this a good time?”
20. 20.📞 Which of these shows poor call manners? (a) saying bye before ending (b) side talk during a call (c) speaking clearly (d) camera at eye level
21. 21.True or false: “saying your name first” shows poor call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
23. 23.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
24. 24.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
25. 25.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
27. 27.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
28. 28.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
29. 29.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
30. 30.True or false: “side talk during a call” shows good call manners. (a) True (b) False
31. 31.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
32. 32.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) loud TV behind you (d) camera at the ceiling
33. 33.True or false: “camera at eye level” shows good call manners. (a) True (b) False
34. 34.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
35. 35.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
36. 36.True or false: “muting when not talking” shows good call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
38. 38.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) calling late at night (d) camera at eye level
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) saying your name first (d) camera at the ceiling
40. 40.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners

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