Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 598 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) side talk during a call (d) saying bye before ending
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
3. 3.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
4. 4.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) a quiet place for calls (d) saying your name first
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
6. 6.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) eating while on a call (d) loud TV behind you
8. 8.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
9. 9.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) saying bye before ending (d) hanging up without bye
10. 10.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
11. 11.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) side talk during a call (d) calling late at night
12. 12.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
13. 13.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
14. 14.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
15. 15.📞 Which of these shows poor call manners? (a) calling late at night (b) muting when not talking (c) speaking clearly (d) “Is this a good time?”
16. 16.📞 Which of these shows poor call manners? (a) shouting into the phone (b) a quiet place for calls (c) speaking clearly (d) saying bye before ending
17. 17.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) calling late at night (d) camera at the ceiling
19. 19.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) eating while on a call (d) camera at eye level
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
21. 21.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
22. 22.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
23. 23.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
24. 24.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) speaking clearly (d) side talk during a call
25. 25.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
26. 26.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) camera at the ceiling (d) camera at eye level
27. 27.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) hang up at once (d) “He’s out. Bye.”
29. 29.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
30. 30.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
31. 31.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
32. 32.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) loud TV behind you (d) speaking clearly
33. 33.True or false: “camera at eye level” shows good call manners. (a) True (b) False
34. 34.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
35. 35.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
36. 36.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
37. 37.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) loud TV behind you (d) “Is this a good time?”
38. 38.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) saying bye before ending (d) saying your name first
40. 40.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students