Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 599 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
2. 2.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
3. 3.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
4. 4.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
5. 5.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.True or false: “muting when not talking” shows good call manners. (a) False (b) True
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
9. 9.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
10. 10.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
11. 11.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
12. 12.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) hanging up without bye (d) saying your name first
13. 13.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) hanging up without bye (d) saying your name first
14. 14.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
15. 15.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
16. 16.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
17. 17.True or false: “saying your name first” shows poor call manners. (a) True (b) False
18. 18.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
19. 19.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
20. 20.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) side talk during a call (d) saying your name first
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) muting when not talking (d) eating while on a call
22. 22.📞 Which of these shows poor call manners? (a) speaking clearly (b) eating while on a call (c) camera at eye level (d) saying bye before ending
23. 23.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
24. 24.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) eating while on a call (d) muting when not talking
25. 25.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
26. 26.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
27. 27.True or false: “eating while on a call” shows good call manners. (a) True (b) False
28. 28.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) calling late at night (d) muting when not talking
29. 29.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
30. 30.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) “Is this a good time?” (d) saying bye before ending
31. 31.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) shouting into the phone (d) “Is this a good time?”
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) shouting into the phone (d) saying your name first
33. 33.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) shouting into the phone (d) side talk during a call
34. 34.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
35. 35.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
36. 36.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
37. 37.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
39. 39.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) camera at eye level (d) camera at the ceiling
40. 40.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) shouting into the phone (d) hanging up without bye

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