Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 600 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “eating while on a call” shows good call manners. (a) False (b) True
2. 2.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
3. 3.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
4. 4.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
5. 5.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
6. 6.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) side talk during a call (d) camera at eye level
7. 7.True or false: “camera at eye level” shows good call manners. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) calling late at night (d) saying bye before ending
9. 9.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) calling late at night (d) muting when not talking
10. 10.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) camera at the ceiling (d) saying bye before ending
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
12. 12.True or false: “muting when not talking” shows good call manners. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) speaking clearly (d) eating while on a call
14. 14.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
15. 15.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) speaking clearly (d) side talk during a call
16. 16.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
17. 17.📞 Which of these shows good call manners? (a) camera at eye level (b) calling late at night (c) hanging up without bye (d) camera at the ceiling
18. 18.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
19. 19.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
21. 21.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
22. 22.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) “Is this a good time?” (d) camera at the ceiling
25. 25.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) calling late at night (d) “Is this a good time?”
26. 26.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
27. 27.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) saying your name first (d) loud TV behind you
28. 28.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
29. 29.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
30. 30.True or false: “speaking clearly” shows good call manners. (a) False (b) True
31. 31.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
32. 32.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
33. 33.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
34. 34.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
35. 35.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
36. 36.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) eating while on a call (d) a quiet place for calls
37. 37.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
38. 38.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) saying bye before ending (d) shouting into the phone
39. 39.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
40. 40.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners

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