Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 7 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
2. 2.📞 Which of these shows good call manners? (a) muting when not talking (b) side talk during a call (c) hanging up without bye (d) calling late at night
3. 3.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) hanging up without bye (d) speaking clearly
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
6. 6.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
7. 7.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
8. 8.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
9. 9.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) saying bye before ending (d) a quiet place for calls
10. 10.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
11. 11.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
12. 12.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) camera at the ceiling (d) a quiet place for calls
13. 13.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
14. 14.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
15. 15.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
16. 16.📞 Which of these shows poor call manners? (a) speaking clearly (b) calling late at night (c) muting when not talking (d) a quiet place for calls
17. 17.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
19. 19.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) shouting into the phone (d) saying your name first
20. 20.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
21. 21.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) side talk during a call (d) muting when not talking
22. 22.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
23. 23.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) camera at eye level (d) camera at the ceiling
24. 24.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
25. 25.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) camera at eye level (d) side talk during a call
26. 26.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
27. 27.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) muting when not talking (d) saying your name first
29. 29.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) speaking clearly (d) eating while on a call
30. 30.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
31. 31.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
32. 32.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
33. 33.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
34. 34.True or false: “saying your name first” shows good call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
36. 36.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
37. 37.📞 Which of these shows poor call manners? (a) eating while on a call (b) muting when not talking (c) saying your name first (d) saying bye before ending
38. 38.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
39. 39.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) camera at the ceiling (d) saying bye before ending
40. 40.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners

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