Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 61 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
2. 2.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) camera at eye level (d) calling late at night
3. 3.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) speaking clearly (d) “Is this a good time?”
4. 4.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) saying your name first (d) eating while on a call
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) hanging up without bye (d) loud TV behind you
6. 6.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) a quiet place for calls (d) camera at the ceiling
8. 8.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) saying bye before ending (d) muting when not talking
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
10. 10.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
11. 11.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
12. 12.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
13. 13.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
14. 14.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
15. 15.True or false: “muting when not talking” shows good call manners. (a) True (b) False
16. 16.True or false: “saying your name first” shows poor call manners. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) hanging up without bye (d) side talk during a call
18. 18.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
19. 19.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) camera at the ceiling (d) saying your name first
20. 20.True or false: “calling late at night” shows poor call manners. (a) False (b) True
21. 21.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
22. 22.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
23. 23.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows good call manners? (a) muting when not talking (b) eating while on a call (c) hanging up without bye (d) shouting into the phone
25. 25.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
26. 26.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
27. 27.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
28. 28.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) hanging up without bye (d) muting when not talking
30. 30.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
31. 31.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
32. 32.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) calling late at night (d) side talk during a call
33. 33.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
34. 34.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
35. 35.📞 Which of these shows good call manners? (a) calling late at night (b) a quiet place for calls (c) loud TV behind you (d) hanging up without bye
36. 36.True or false: “speaking clearly” shows good call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
38. 38.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
39. 39.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) a quiet place for calls (d) muting when not talking
40. 40.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) shouting into the phone (d) saying bye before ending

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