Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 601 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) camera at the ceiling (d) eating while on a call
3. 3.📞 Which of these shows good call manners? (a) loud TV behind you (b) muting when not talking (c) camera at the ceiling (d) eating while on a call
4. 4.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) shouting into the phone (d) speaking clearly
5. 5.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
8. 8.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
11. 11.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) saying your name first (d) side talk during a call
12. 12.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
13. 13.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
14. 14.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) a quiet place for calls (d) calling late at night
15. 15.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) “Is this a good time?” (d) side talk during a call
16. 16.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying bye before ending (c) speaking clearly (d) muting when not talking
17. 17.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
18. 18.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
19. 19.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
20. 20.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
21. 21.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
22. 22.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
23. 23.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
24. 24.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) side talk during a call (d) a quiet place for calls
26. 26.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) muting when not talking (d) shouting into the phone
27. 27.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) a quiet place for calls (d) shouting into the phone
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
29. 29.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
30. 30.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
31. 31.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
32. 32.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
33. 33.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
34. 34.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) a quiet place for calls (d) eating while on a call
35. 35.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) camera at the ceiling (d) a quiet place for calls
36. 36.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
37. 37.📞 Which of these shows poor call manners? (a) hanging up without bye (b) a quiet place for calls (c) saying your name first (d) muting when not talking
38. 38.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) loud TV behind you (d) speaking clearly
40. 40.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are

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