Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 602 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “speaking clearly” shows good call manners. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) camera at the ceiling (d) shouting into the phone
3. 3.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) loud TV behind you (d) a quiet place for calls
4. 4.True or false: “saying your name first” shows poor call manners. (a) False (b) True
5. 5.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
6. 6.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
7. 7.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
8. 8.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
9. 9.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) hanging up without bye (d) saying your name first
10. 10.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
11. 11.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) speaking clearly (d) muting when not talking
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
13. 13.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
14. 14.True or false: “camera at eye level” shows good call manners. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) saying your name first (d) hanging up without bye
16. 16.📞 Which of these shows good call manners? (a) calling late at night (b) saying your name first (c) shouting into the phone (d) eating while on a call
17. 17.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
18. 18.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
19. 19.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
21. 21.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) “Is this a good time?” (d) a quiet place for calls
22. 22.True or false: “eating while on a call” shows good call manners. (a) False (b) True
23. 23.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
24. 24.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
25. 25.True or false: “calling late at night” shows good call manners. (a) False (b) True
26. 26.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
27. 27.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
28. 28.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
29. 29.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
30. 30.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) shouting into the phone (d) a quiet place for calls
31. 31.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) a quiet place for calls (d) shouting into the phone
32. 32.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) “Is this a good time?” (d) a quiet place for calls
33. 33.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
34. 34.True or false: “muting when not talking” shows good call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
36. 36.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
37. 37.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) “Is this a good time?” (d) eating while on a call
38. 38.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
39. 39.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) chat for a while (d) tell them your school
40. 40.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) shouting into the phone (d) muting when not talking

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