Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 603 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) “Is this a good time?” (d) calling late at night
2. 2.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) shouting into the phone (d) calling late at night
3. 3.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
6. 6.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) camera at the ceiling (d) saying bye before ending
7. 7.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
8. 8.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
9. 9.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
10. 10.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
11. 11.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
12. 12.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
13. 13.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
14. 14.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
15. 15.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) a quiet place for calls (d) eating while on a call
17. 17.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
18. 18.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
19. 19.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) saying bye before ending (d) camera at eye level
20. 20.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
21. 21.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) “Is this a good time?” (d) shouting into the phone
22. 22.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
23. 23.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) calling late at night (d) shouting into the phone
24. 24.True or false: “camera at eye level” shows good call manners. (a) True (b) False
25. 25.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
26. 26.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) speaking clearly (d) calling late at night
27. 27.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
28. 28.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
29. 29.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) eating while on a call (d) muting when not talking
30. 30.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
31. 31.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) eating while on a call (d) speaking clearly
32. 32.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) “Is this a good time?” (d) side talk during a call
34. 34.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
35. 35.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) calling late at night (d) saying bye before ending
36. 36.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) saying bye before ending (d) eating while on a call
37. 37.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at eye level (c) shouting into the phone (d) camera at the ceiling
38. 38.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
39. 39.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
40. 40.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye

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