Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 604 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) camera at eye level (b) hanging up without bye (c) eating while on a call (d) loud TV behind you
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
3. 3.📞 Which of these shows good call manners? (a) camera at the ceiling (b) muting when not talking (c) eating while on a call (d) calling late at night
4. 4.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) loud TV behind you (d) shouting into the phone
5. 5.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
6. 6.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) camera at eye level (d) speaking clearly
7. 7.🔍 Which is the odd one out? (a) camera at the ceiling (b) muting when not talking (c) saying your name first (d) “Is this a good time?”
8. 8.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
9. 9.📞 Which of these shows poor call manners? (a) shouting into the phone (b) a quiet place for calls (c) muting when not talking (d) “Is this a good time?”
10. 10.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) calling late at night (d) speaking clearly
11. 11.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) loud TV behind you (d) hanging up without bye
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
13. 13.True or false: “calling late at night” shows good call manners. (a) True (b) False
14. 14.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
15. 15.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) side talk during a call (d) saying bye before ending
16. 16.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
17. 17.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
18. 18.True or false: “calling late at night” shows poor call manners. (a) False (b) True
19. 19.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
20. 20.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) side talk during a call (d) saying your name first
21. 21.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
22. 22.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
23. 23.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
24. 24.True or false: “muting when not talking” shows good call manners. (a) True (b) False
25. 25.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) muting when not talking (d) eating while on a call
27. 27.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
28. 28.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
29. 29.📞 Which of these shows good call manners? (a) hanging up without bye (b) a quiet place for calls (c) eating while on a call (d) calling late at night
30. 30.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
31. 31.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
32. 32.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) saying your name first (d) “Is this a good time?”
33. 33.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) calling late at night (d) hanging up without bye
34. 34.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
35. 35.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
36. 36.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
37. 37.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) side talk during a call (d) saying bye before ending
40. 40.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called

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