Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 605 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) camera at the ceiling (b) camera at eye level (c) loud TV behind you (d) side talk during a call
2. 2.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) saying bye before ending (d) loud TV behind you
3. 3.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
4. 4.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
5. 5.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
6. 6.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) saying your name first (d) eating while on a call
7. 7.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
8. 8.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) saying bye before ending (d) calling late at night
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) side talk during a call (c) loud TV behind you (d) calling late at night
10. 10.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) eating while on a call (d) saying bye before ending
11. 11.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
12. 12.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) hanging up without bye (d) camera at eye level
14. 14.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
15. 15.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
16. 16.True or false: “side talk during a call” shows good call manners. (a) True (b) False
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
20. 20.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) side talk during a call (d) muting when not talking
21. 21.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
22. 22.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying bye before ending (c) speaking clearly (d) “Is this a good time?”
23. 23.True or false: “muting when not talking” shows good call manners. (a) False (b) True
24. 24.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) speaking clearly (d) side talk during a call
25. 25.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
26. 26.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
27. 27.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at the ceiling (c) speaking clearly (d) camera at eye level
28. 28.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) hanging up without bye (d) eating while on a call
30. 30.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
31. 31.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) loud TV behind you (d) “Is this a good time?”
32. 32.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
33. 33.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
35. 35.True or false: “camera at eye level” shows good call manners. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) a quiet place for calls (d) eating while on a call
37. 37.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
38. 38.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
39. 39.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
40. 40.True or false: “saying your name first” shows poor call manners. (a) True (b) False

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