Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 606 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) camera at the ceiling (d) muting when not talking
2. 2.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) “Is this a good time?” (d) saying your name first
3. 3.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) shouting into the phone (d) saying bye before ending
5. 5.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) loud TV behind you (c) side talk during a call (d) calling late at night
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) “Is this a good time?” (d) hanging up without bye
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
8. 8.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
9. 9.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) side talk during a call (d) eating while on a call
12. 12.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
13. 13.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
14. 14.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) “Who are you?” (d) hang up silently
15. 15.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
16. 16.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) camera at eye level (d) loud TV behind you
17. 17.📞 Which of these shows poor call manners? (a) saying bye before ending (b) calling late at night (c) camera at eye level (d) muting when not talking
18. 18.📞 Which of these shows good call manners? (a) camera at the ceiling (b) speaking clearly (c) loud TV behind you (d) hanging up without bye
19. 19.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
20. 20.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) speaking clearly (d) a quiet place for calls
22. 22.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
23. 23.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) saying your name first (d) loud TV behind you
24. 24.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) saying your name first (d) loud TV behind you
25. 25.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
26. 26.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying bye before ending (c) calling late at night (d) eating while on a call
27. 27.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) calling late at night (d) loud TV behind you
28. 28.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
29. 29.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
30. 30.True or false: “muting when not talking” shows good call manners. (a) True (b) False
31. 31.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
32. 32.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) side talk during a call (d) shouting into the phone
34. 34.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
35. 35.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
36. 36.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
37. 37.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
38. 38.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) side talk during a call (d) “Is this a good time?”
39. 39.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
40. 40.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) hanging up without bye (d) a quiet place for calls

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