Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 607 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) side talk during a call (b) “Is this a good time?” (c) camera at the ceiling (d) shouting into the phone
2. 2.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
3. 3.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
5. 5.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) eating while on a call (d) camera at the ceiling
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
8. 8.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) saying bye before ending (d) saying your name first
9. 9.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
10. 10.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
11. 11.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) calling late at night (d) muting when not talking
12. 12.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
14. 14.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
15. 15.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
16. 16.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) a quiet place for calls (d) eating while on a call
17. 17.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) saying your name first (d) camera at the ceiling
18. 18.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) “Is this a good time?” (d) eating while on a call
20. 20.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
21. 21.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
22. 22.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
23. 23.True or false: “side talk during a call” shows good call manners. (a) True (b) False
24. 24.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
25. 25.📞 Which of these shows poor call manners? (a) hanging up without bye (b) camera at eye level (c) speaking clearly (d) “Is this a good time?”
26. 26.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
27. 27.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) eating while on a call (d) muting when not talking
28. 28.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
29. 29.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
30. 30.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
31. 31.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
32. 32.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
33. 33.True or false: “eating while on a call” shows good call manners. (a) True (b) False
34. 34.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
35. 35.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
36. 36.📞 Which of these shows poor call manners? (a) loud TV behind you (b) camera at eye level (c) a quiet place for calls (d) muting when not talking
37. 37.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
38. 38.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
39. 39.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
40. 40.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address

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