Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 608 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) camera at the ceiling (d) camera at eye level
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
3. 3.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) speaking clearly (d) a quiet place for calls
5. 5.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
6. 6.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
7. 7.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
8. 8.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
9. 9.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
10. 10.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) saying your name first (d) eating while on a call
11. 11.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) side talk during a call (d) saying bye before ending
12. 12.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) loud TV behind you (d) “Is this a good time?”
13. 13.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
14. 14.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
15. 15.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
16. 16.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
17. 17.True or false: “saying your name first” shows poor call manners. (a) True (b) False
18. 18.📞 Which of these shows good call manners? (a) eating while on a call (b) muting when not talking (c) camera at the ceiling (d) loud TV behind you
19. 19.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
20. 20.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
21. 21.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
22. 22.True or false: “camera at eye level” shows good call manners. (a) False (b) True
23. 23.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
24. 24.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) muting when not talking (d) eating while on a call
26. 26.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) hanging up without bye (d) a quiet place for calls
28. 28.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) eating while on a call (d) shouting into the phone
29. 29.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
30. 30.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
31. 31.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) loud TV behind you (d) calling late at night
33. 33.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) “Is this a good time?” (d) loud TV behind you
34. 34.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying bye before ending (c) hanging up without bye (d) side talk during a call
35. 35.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) speaking clearly (d) side talk during a call
36. 36.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
37. 37.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) saying your name first (d) shouting into the phone
38. 38.True or false: “calling late at night” shows good call manners. (a) True (b) False
39. 39.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
40. 40.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners

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