Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 609 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) speaking clearly (d) camera at the ceiling
2. 2.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
3. 3.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
4. 4.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
5. 5.True or false: “camera at eye level” shows good call manners. (a) True (b) False
6. 6.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
7. 7.📞 Which of these shows poor call manners? (a) muting when not talking (b) shouting into the phone (c) camera at eye level (d) speaking clearly
8. 8.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
10. 10.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) saying your name first (d) muting when not talking
11. 11.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
12. 12.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at the ceiling (c) calling late at night (d) loud TV behind you
13. 13.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
14. 14.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) speaking clearly (d) shouting into the phone
15. 15.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
16. 16.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) shouting into the phone (d) calling late at night
17. 17.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) saying your name first (d) camera at the ceiling
21. 21.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
22. 22.True or false: “saying your name first” shows good call manners. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) speaking clearly (d) camera at eye level
24. 24.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) saying your name first (d) eating while on a call
25. 25.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
26. 26.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) hanging up without bye (d) saying your name first
27. 27.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
28. 28.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
29. 29.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
30. 30.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
31. 31.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) saying your name first (d) eating while on a call
32. 32.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
33. 33.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) muting when not talking (d) eating while on a call
34. 34.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
35. 35.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
36. 36.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) “Is this a good time?” (d) side talk during a call
37. 37.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
38. 38.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) side talk during a call (d) shouting into the phone
39. 39.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
40. 40.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners

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