Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 610 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) calling late at night (d) camera at eye level
2. 2.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) hanging up without bye (d) a quiet place for calls
3. 3.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
4. 4.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) speaking clearly (d) eating while on a call
5. 5.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
6. 6.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) eating while on a call (d) saying your name first
7. 7.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
8. 8.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) shouting into the phone (d) eating while on a call
9. 9.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
10. 10.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
11. 11.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) camera at eye level (d) loud TV behind you
12. 12.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
14. 14.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) hanging up without bye (d) loud TV behind you
15. 15.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) eating while on a call (d) saying bye before ending
16. 16.True or false: “side talk during a call” shows good call manners. (a) True (b) False
17. 17.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
18. 18.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
19. 19.📞 Which of these shows good call manners? (a) side talk during a call (b) speaking clearly (c) eating while on a call (d) camera at the ceiling
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
21. 21.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) loud TV behind you (d) “Is this a good time?”
22. 22.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
23. 23.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows good call manners? (a) side talk during a call (b) muting when not talking (c) hanging up without bye (d) shouting into the phone
25. 25.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
27. 27.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
29. 29.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
30. 30.True or false: “muting when not talking” shows good call manners. (a) True (b) False
31. 31.True or false: “saying your name first” shows poor call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
33. 33.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
35. 35.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
36. 36.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
37. 37.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
38. 38.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) shouting into the phone (d) hanging up without bye
40. 40.True or false: “camera at eye level” shows good call manners. (a) False (b) True

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