Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 62 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
2. 2.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
3. 3.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
4. 4.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
5. 5.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) side talk during a call (d) camera at eye level
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) loud TV behind you (d) camera at eye level
10. 10.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
11. 11.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) speaking clearly (d) camera at the ceiling
13. 13.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) eating while on a call (d) shouting into the phone
14. 14.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) hanging up without bye (d) saying bye before ending
15. 15.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) loud TV behind you (d) saying bye before ending
16. 16.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
17. 17.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) camera at the ceiling (d) muting when not talking
19. 19.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
20. 20.True or false: “calling late at night” shows good call manners. (a) True (b) False
21. 21.True or false: “camera at eye level” shows good call manners. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) side talk during a call (d) camera at the ceiling
23. 23.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
24. 24.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) camera at eye level (d) muting when not talking
25. 25.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) camera at eye level (d) “Is this a good time?”
26. 26.True or false: “eating while on a call” shows good call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
28. 28.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
29. 29.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) hanging up without bye (d) saying your name first
30. 30.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
31. 31.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
32. 32.📞 Which of these shows good call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) hanging up without bye (d) loud TV behind you
33. 33.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
34. 34.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
35. 35.True or false: “side talk during a call” shows good call manners. (a) True (b) False
36. 36.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
37. 37.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) shouting into the phone (d) saying bye before ending
38. 38.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
39. 39.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) camera at eye level (d) “Is this a good time?”

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