Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 611 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) side talk during a call (d) camera at eye level
2. 2.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
3. 3.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) a quiet place for calls (d) calling late at night
4. 4.True or false: “saying your name first” shows good call manners. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) speaking clearly (d) saying bye before ending
6. 6.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) speaking clearly (d) calling late at night
8. 8.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
11. 11.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) camera at the ceiling (d) shouting into the phone
12. 12.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) shouting into the phone (d) a quiet place for calls
13. 13.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
14. 14.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
15. 15.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
16. 16.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
17. 17.True or false: “saying your name first” shows poor call manners. (a) True (b) False
18. 18.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
19. 19.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
20. 20.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) side talk during a call (d) “Is this a good time?”
21. 21.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
23. 23.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
24. 24.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
26. 26.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) side talk during a call (d) speaking clearly
27. 27.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
28. 28.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
29. 29.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) muting when not talking (d) calling late at night
30. 30.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
31. 31.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
32. 32.📞 Which of these shows poor call manners? (a) saying your name first (b) eating while on a call (c) “Is this a good time?” (d) saying bye before ending
33. 33.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
34. 34.True or false: “speaking clearly” shows good call manners. (a) True (b) False
35. 35.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) hanging up without bye (d) speaking clearly
36. 36.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
38. 38.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) saying your name first (d) side talk during a call
39. 39.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
40. 40.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called

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