Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 612 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
2. 2.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
3. 3.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
4. 4.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
5. 5.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
6. 6.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) “Is this a good time?” (d) saying bye before ending
7. 7.📞 Which of these shows poor call manners? (a) hanging up without bye (b) muting when not talking (c) speaking clearly (d) saying bye before ending
8. 8.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) side talk during a call (d) speaking clearly
9. 9.📞 Which of these shows good call manners? (a) camera at eye level (b) camera at the ceiling (c) side talk during a call (d) loud TV behind you
10. 10.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) muting when not talking (d) camera at the ceiling
11. 11.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
12. 12.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) saying your name first (d) eating while on a call
13. 13.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
14. 14.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
15. 15.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) camera at eye level (d) “Is this a good time?”
16. 16.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
18. 18.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
19. 19.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) saying your name first (d) shouting into the phone
20. 20.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
21. 21.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) hanging up without bye (d) saying bye before ending
22. 22.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
23. 23.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
24. 24.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
25. 25.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
27. 27.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) “Is this a good time?” (d) shouting into the phone
28. 28.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) camera at eye level (d) saying your name first
30. 30.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
31. 31.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
32. 32.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) saying bye before ending (d) camera at eye level
33. 33.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
34. 34.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
35. 35.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at the ceiling (c) “Is this a good time?” (d) saying your name first
36. 36.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) loud TV behind you (d) eating while on a call
38. 38.True or false: “calling late at night” shows poor call manners. (a) True (b) False
39. 39.True or false: “eating while on a call” shows good call manners. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) saying bye before ending (b) loud TV behind you (c) “Is this a good time?” (d) camera at eye level

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