Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 613 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) camera at the ceiling (d) saying bye before ending
2. 2.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) speaking clearly (d) side talk during a call
3. 3.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
4. 4.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) speaking clearly (d) saying bye before ending
5. 5.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) saying your name first (d) camera at the ceiling
6. 6.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
7. 7.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
9. 9.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
10. 10.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
11. 11.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
12. 12.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
13. 13.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
14. 14.True or false: “calling late at night” shows good call manners. (a) False (b) True
15. 15.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
16. 16.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) speaking clearly (d) side talk during a call
17. 17.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
18. 18.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
19. 19.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) shouting into the phone (d) “Is this a good time?”
20. 20.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
21. 21.📞 Which of these shows poor call manners? (a) shouting into the phone (b) speaking clearly (c) camera at eye level (d) saying bye before ending
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
23. 23.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
24. 24.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
25. 25.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
26. 26.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
28. 28.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) speaking clearly (d) side talk during a call
29. 29.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
30. 30.True or false: “side talk during a call” shows good call manners. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) eating while on a call (d) camera at eye level
32. 32.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
33. 33.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) a quiet place for calls (d) calling late at night
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) “Is this a good time?” (d) eating while on a call
35. 35.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
36. 36.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
37. 37.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) hanging up without bye (d) speaking clearly
38. 38.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
39. 39.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
40. 40.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False

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