Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 614 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
2. 2.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
5. 5.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.📞 Which of these shows poor call manners? (a) saying your name first (b) side talk during a call (c) speaking clearly (d) “Is this a good time?”
8. 8.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
9. 9.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
10. 10.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
11. 11.True or false: “speaking clearly” shows good call manners. (a) False (b) True
12. 12.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at eye level (c) loud TV behind you (d) shouting into the phone
13. 13.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) side talk during a call (d) saying your name first
14. 14.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
15. 15.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
16. 16.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
17. 17.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
19. 19.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) saying bye before ending (d) eating while on a call
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
21. 21.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) camera at the ceiling (d) “Is this a good time?”
22. 22.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) muting when not talking (d) shouting into the phone
23. 23.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) eating while on a call (c) camera at the ceiling (d) side talk during a call
24. 24.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
25. 25.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
26. 26.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) eating while on a call (d) a quiet place for calls
27. 27.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) saying your name first (d) hanging up without bye
28. 28.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
29. 29.True or false: “camera at eye level” shows good call manners. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) camera at the ceiling (d) saying your name first
31. 31.True or false: “muting when not talking” shows good call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
33. 33.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) eating while on a call (d) speaking clearly
34. 34.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
35. 35.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) speaking clearly (d) a quiet place for calls
36. 36.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
37. 37.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
38. 38.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) shouting into the phone (d) speaking clearly
39. 39.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) muting when not talking (d) loud TV behind you
40. 40.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students