Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 615 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at the ceiling (c) muting when not talking (d) “Is this a good time?”
2. 2.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) muting when not talking (d) side talk during a call
3. 3.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
6. 6.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) shouting into the phone (d) calling late at night
7. 7.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
8. 8.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
9. 9.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
10. 10.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) shouting into the phone (d) saying bye before ending
11. 11.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) calling late at night (d) saying your name first
12. 12.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) saying your name first (d) a quiet place for calls
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) calling late at night (d) a quiet place for calls
14. 14.True or false: “calling late at night” shows good call manners. (a) True (b) False
15. 15.True or false: “saying your name first” shows poor call manners. (a) True (b) False
16. 16.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying bye before ending (c) camera at eye level (d) speaking clearly
17. 17.📞 Which of these shows poor call manners? (a) eating while on a call (b) a quiet place for calls (c) speaking clearly (d) “Is this a good time?”
18. 18.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
19. 19.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
20. 20.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) camera at eye level (d) speaking clearly
21. 21.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
22. 22.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
23. 23.True or false: “eating while on a call” shows good call manners. (a) False (b) True
24. 24.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
25. 25.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
26. 26.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
27. 27.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) saying your name first (d) speaking clearly
28. 28.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) a quiet place for calls (d) saying your name first
29. 29.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
30. 30.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) eating while on a call (d) camera at eye level
31. 31.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) shouting into the phone (c) muting when not talking (d) speaking clearly
33. 33.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
34. 34.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) hanging up without bye (d) eating while on a call
35. 35.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
36. 36.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) calling late at night (d) speaking clearly
37. 37.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) loud TV behind you (d) speaking clearly
38. 38.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
39. 39.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students