Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 616 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
2. 2.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) loud TV behind you (d) speaking clearly
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) loud TV behind you (d) saying bye before ending
6. 6.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
7. 7.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
8. 8.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
11. 11.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
12. 12.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
13. 13.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
14. 14.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
15. 15.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
16. 16.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) speaking clearly (d) calling late at night
17. 17.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
18. 18.True or false: “calling late at night” shows good call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
20. 20.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
21. 21.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
22. 22.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) hanging up without bye (d) calling late at night
23. 23.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) muting when not talking (d) eating while on a call
24. 24.True or false: “eating while on a call” shows good call manners. (a) False (b) True
25. 25.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) eating while on a call (d) loud TV behind you
27. 27.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
28. 28.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) camera at the ceiling (d) shouting into the phone
30. 30.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) camera at eye level (d) eating while on a call
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) eating while on a call (d) hanging up without bye
32. 32.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
33. 33.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) a quiet place for calls (d) saying bye before ending
34. 34.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
35. 35.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) hang up at once (d) “Who cares?”
36. 36.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) saying your name first (d) eating while on a call
37. 37.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) calling late at night (c) saying your name first (d) a quiet place for calls
38. 38.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) loud TV behind you (d) a quiet place for calls
40. 40.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) “Is this a good time?” (d) hanging up without bye

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