Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 617 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) loud TV behind you (b) a quiet place for calls (c) speaking clearly (d) muting when not talking
2. 2.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
5. 5.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) eating while on a call (d) a quiet place for calls
6. 6.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
8. 8.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
9. 9.True or false: “speaking clearly” shows good call manners. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) a quiet place for calls (d) hanging up without bye
11. 11.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
12. 12.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) loud TV behind you (d) “Is this a good time?”
13. 13.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) camera at the ceiling (d) saying your name first
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) speaking clearly (d) camera at the ceiling
15. 15.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
16. 16.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) eating while on a call (d) saying your name first
17. 17.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
18. 18.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
19. 19.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at eye level (c) hanging up without bye (d) side talk during a call
20. 20.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) muting when not talking (d) saying bye before ending
21. 21.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) eating while on a call (d) “Is this a good time?”
22. 22.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
23. 23.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) hanging up without bye (d) calling late at night
24. 24.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) hanging up without bye (d) muting when not talking
25. 25.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
26. 26.True or false: “calling late at night” shows poor call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
28. 28.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) saying bye before ending (d) speaking clearly
30. 30.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
31. 31.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
32. 32.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) hanging up without bye (d) muting when not talking
33. 33.True or false: “saying your name first” shows poor call manners. (a) False (b) True
34. 34.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
35. 35.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
36. 36.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
37. 37.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
38. 38.📞 Which of these shows poor call manners? (a) saying bye before ending (b) hanging up without bye (c) a quiet place for calls (d) muting when not talking
39. 39.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
40. 40.True or false: “eating while on a call” shows good call manners. (a) True (b) False

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