Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 618 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
2. 2.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) a quiet place for calls (d) shouting into the phone
3. 3.True or false: “side talk during a call” shows good call manners. (a) True (b) False
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
5. 5.📞 Which of these shows poor call manners? (a) saying bye before ending (b) calling late at night (c) speaking clearly (d) a quiet place for calls
6. 6.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
7. 7.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) a quiet place for calls (d) hanging up without bye
8. 8.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
9. 9.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
10. 10.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) saying your name first (d) loud TV behind you
12. 12.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) “Is this a good time?” (d) calling late at night
13. 13.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
14. 14.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
15. 15.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
16. 16.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
17. 17.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
18. 18.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
19. 19.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) speaking clearly (d) “Is this a good time?”
21. 21.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
22. 22.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
23. 23.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) shouting into the phone (d) eating while on a call
24. 24.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) hanging up without bye (d) a quiet place for calls
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) calling late at night (d) eating while on a call
26. 26.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
27. 27.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
28. 28.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) saying your name first (d) loud TV behind you
30. 30.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
31. 31.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
32. 32.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) eating while on a call (d) camera at the ceiling
33. 33.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
34. 34.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
35. 35.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
36. 36.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
37. 37.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
38. 38.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
39. 39.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) shouting into the phone (d) saying bye before ending
40. 40.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) speaking clearly (d) “Is this a good time?”

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