Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 619 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
2. 2.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) a quiet place for calls (d) calling late at night
3. 3.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
4. 4.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
6. 6.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
7. 7.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
8. 8.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
11. 11.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
12. 12.True or false: “calling late at night” shows good call manners. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) shouting into the phone (d) speaking clearly
14. 14.📞 Which of these shows poor call manners? (a) shouting into the phone (b) muting when not talking (c) speaking clearly (d) “Is this a good time?”
15. 15.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
16. 16.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
17. 17.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
18. 18.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) speaking clearly (d) muting when not talking
19. 19.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
20. 20.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
21. 21.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) side talk during a call (d) camera at eye level
22. 22.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
23. 23.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
24. 24.True or false: “speaking clearly” shows good call manners. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) side talk during a call (d) saying your name first
26. 26.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) shouting into the phone (d) “Is this a good time?”
28. 28.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
29. 29.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) loud TV behind you (d) muting when not talking
30. 30.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
31. 31.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
32. 32.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
33. 33.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) shouting into the phone (d) calling late at night
35. 35.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
36. 36.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
37. 37.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
38. 38.📞 Which of these shows good call manners? (a) calling late at night (b) “Is this a good time?” (c) side talk during a call (d) camera at the ceiling
39. 39.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) side talk during a call (d) saying bye before ending
40. 40.True or false: “saying your name first” shows poor call manners. (a) False (b) True

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