Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 620 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) camera at eye level (d) side talk during a call
2. 2.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) camera at the ceiling (d) camera at eye level
3. 3.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
4. 4.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) saying bye before ending (d) camera at eye level
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
6. 6.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
8. 8.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) muting when not talking (d) calling late at night
9. 9.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying bye before ending (c) eating while on a call (d) side talk during a call
10. 10.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) a quiet place for calls (d) saying your name first
12. 12.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) hanging up without bye (d) “Is this a good time?”
13. 13.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
14. 14.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
15. 15.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
16. 16.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
17. 17.True or false: “calling late at night” shows good call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
19. 19.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) shouting into the phone (d) a quiet place for calls
20. 20.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
21. 21.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) loud TV behind you (d) side talk during a call
22. 22.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) eating while on a call (d) speaking clearly
23. 23.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) “Is this a good time?” (d) eating while on a call
24. 24.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) “Is this a good time?” (d) camera at eye level
25. 25.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) saying your name first (d) camera at the ceiling
26. 26.True or false: “saying your name first” shows poor call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
28. 28.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
29. 29.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
30. 30.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
31. 31.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
32. 32.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
33. 33.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) loud TV behind you (d) shouting into the phone
34. 34.📞 Which of these shows poor call manners? (a) speaking clearly (b) loud TV behind you (c) “Is this a good time?” (d) saying bye before ending
35. 35.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
36. 36.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
37. 37.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
39. 39.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
40. 40.📞 Which of these shows good call manners? (a) calling late at night (b) a quiet place for calls (c) shouting into the phone (d) loud TV behind you

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