Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 63 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
2. 2.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
3. 3.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
5. 5.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
6. 6.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
7. 7.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) loud TV behind you (d) muting when not talking
8. 8.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) eating while on a call (d) calling late at night
9. 9.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
10. 10.True or false: “camera at eye level” shows good call manners. (a) False (b) True
11. 11.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
12. 12.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
13. 13.True or false: “speaking clearly” shows good call manners. (a) True (b) False
14. 14.📞 Which of these shows good call manners? (a) side talk during a call (b) “Is this a good time?” (c) loud TV behind you (d) eating while on a call
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) loud TV behind you (d) calling late at night
16. 16.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) “Is this a good time?” (d) saying your name first
17. 17.True or false: “calling late at night” shows poor call manners. (a) False (b) True
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
19. 19.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
20. 20.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) camera at the ceiling (d) camera at eye level
21. 21.🔍 Which is the odd one out? (a) a quiet place for calls (b) hanging up without bye (c) calling late at night (d) side talk during a call
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
23. 23.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
24. 24.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) saying bye before ending (d) loud TV behind you
25. 25.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
26. 26.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) shouting into the phone (d) “Is this a good time?”
27. 27.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
28. 28.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
30. 30.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) speaking clearly (d) camera at the ceiling
31. 31.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
32. 32.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
33. 33.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) muting when not talking (d) camera at the ceiling
35. 35.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) side talk during a call (d) saying bye before ending
36. 36.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
37. 37.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) camera at eye level (d) eating while on a call
38. 38.True or false: “calling late at night” shows good call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
40. 40.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called

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