Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 621 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying your name first” shows poor call manners. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) saying your name first (d) muting when not talking
3. 3.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
4. 4.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) side talk during a call (d) loud TV behind you
5. 5.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) saying your name first (d) side talk during a call
6. 6.📞 Which of these shows good call manners? (a) saying bye before ending (b) eating while on a call (c) loud TV behind you (d) calling late at night
7. 7.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
8. 8.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) “Is this a good time?” (d) eating while on a call
9. 9.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
10. 10.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
12. 12.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) saying your name first (d) shouting into the phone
16. 16.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) shouting into the phone (d) camera at the ceiling
17. 17.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) a quiet place for calls (d) hanging up without bye
18. 18.True or false: “calling late at night” shows poor call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
20. 20.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) a quiet place for calls (d) shouting into the phone
21. 21.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) “Is this a good time?” (d) muting when not talking
22. 22.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
23. 23.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
24. 24.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
25. 25.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
26. 26.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
27. 27.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
28. 28.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) loud TV behind you (d) speaking clearly
29. 29.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
31. 31.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) “Is this a good time?” (d) calling late at night
32. 32.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
33. 33.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
34. 34.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
35. 35.True or false: “camera at eye level” shows good call manners. (a) True (b) False
36. 36.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
37. 37.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
38. 38.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
39. 39.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
40. 40.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) speaking clearly (d) side talk during a call

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