Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 622 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) eating while on a call (d) saying your name first
3. 3.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) camera at the ceiling (d) loud TV behind you
4. 4.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
5. 5.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) side talk during a call (d) muting when not talking
6. 6.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) eating while on a call (d) saying bye before ending
7. 7.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
8. 8.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
9. 9.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
10. 10.📞 Which of these shows poor call manners? (a) muting when not talking (b) side talk during a call (c) a quiet place for calls (d) camera at eye level
11. 11.True or false: “camera at eye level” shows good call manners. (a) False (b) True
12. 12.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) loud TV behind you (d) “Is this a good time?”
13. 13.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
14. 14.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) “Is this a good time?” (d) loud TV behind you
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
18. 18.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
19. 19.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
20. 20.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
21. 21.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
22. 22.True or false: “calling late at night” shows good call manners. (a) False (b) True
23. 23.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
24. 24.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
25. 25.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) shouting into the phone (d) muting when not talking
26. 26.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) “Is this a good time?” (d) loud TV behind you
27. 27.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
28. 28.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
30. 30.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
31. 31.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
32. 32.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
33. 33.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) camera at the ceiling (d) a quiet place for calls
34. 34.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
35. 35.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) calling late at night (d) speaking clearly
36. 36.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) speaking clearly (d) shouting into the phone
37. 37.True or false: “speaking clearly” shows good call manners. (a) False (b) True
38. 38.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
39. 39.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) side talk during a call (d) camera at eye level
40. 40.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are

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