Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 623 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) “Is this a good time?” (d) calling late at night
2. 2.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
3. 3.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) “Is this a good time?” (d) camera at eye level
4. 4.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
5. 5.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
7. 7.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
8. 8.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
9. 9.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
10. 10.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) shouting into the phone (d) “Is this a good time?”
11. 11.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
12. 12.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
13. 13.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
14. 14.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) saying your name first (d) camera at the ceiling
15. 15.True or false: “eating while on a call” shows good call manners. (a) False (b) True
16. 16.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
17. 17.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
18. 18.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) loud TV behind you (d) saying your name first
19. 19.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) muting when not talking (d) speaking clearly
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) calling late at night (d) saying bye before ending
21. 21.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
22. 22.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) camera at the ceiling (d) muting when not talking
23. 23.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) eating while on a call (d) speaking clearly
24. 24.True or false: “camera at eye level” shows good call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
26. 26.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) eating while on a call (d) loud TV behind you
27. 27.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
28. 28.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
29. 29.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
30. 30.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
31. 31.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
32. 32.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
33. 33.True or false: “muting when not talking” shows good call manners. (a) True (b) False
34. 34.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
35. 35.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
36. 36.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
37. 37.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) a quiet place for calls (d) shouting into the phone
38. 38.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
39. 39.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
40. 40.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True

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