Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 624 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) loud TV behind you (d) a quiet place for calls
2. 2.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
3. 3.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
4. 4.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) eating while on a call (d) side talk during a call
6. 6.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
7. 7.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
8. 8.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) “Is this a good time?” (d) a quiet place for calls
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
12. 12.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) side talk during a call (c) saying bye before ending (d) saying your name first
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
14. 14.True or false: “saying your name first” shows poor call manners. (a) True (b) False
15. 15.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
16. 16.📞 Which of these shows poor call manners? (a) muting when not talking (b) hanging up without bye (c) “Is this a good time?” (d) saying your name first
17. 17.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) a quiet place for calls (d) muting when not talking
18. 18.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
19. 19.True or false: “muting when not talking” shows good call manners. (a) True (b) False
20. 20.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
21. 21.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
22. 22.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
23. 23.True or false: “speaking clearly” shows good call manners. (a) True (b) False
24. 24.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
25. 25.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) “Is this a good time?” (d) hanging up without bye
26. 26.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) muting when not talking (d) shouting into the phone
27. 27.True or false: “calling late at night” shows poor call manners. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) “Is this a good time?” (d) saying your name first
29. 29.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
30. 30.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
31. 31.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) loud TV behind you (d) saying your name first
32. 32.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) “Is this a good time?” (d) side talk during a call
33. 33.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
34. 34.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
35. 35.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
36. 36.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
37. 37.📞 Which of these shows good call manners? (a) loud TV behind you (b) speaking clearly (c) eating while on a call (d) shouting into the phone
38. 38.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
39. 39.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) eating while on a call (d) camera at eye level

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