Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 625 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) side talk during a call (c) hanging up without bye (d) shouting into the phone
2. 2.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
3. 3.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) a quiet place for calls (d) shouting into the phone
4. 4.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
5. 5.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
6. 6.True or false: “muting when not talking” shows good call manners. (a) True (b) False
7. 7.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
8. 8.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
9. 9.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
10. 10.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
11. 11.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) side talk during a call (d) a quiet place for calls
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) “Is this a good time?” (d) saying your name first
13. 13.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
14. 14.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
15. 15.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
16. 16.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
17. 17.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
18. 18.📞 Which of these shows good call manners? (a) loud TV behind you (b) a quiet place for calls (c) eating while on a call (d) hanging up without bye
19. 19.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
20. 20.📞 Which of these shows good call manners? (a) camera at eye level (b) camera at the ceiling (c) side talk during a call (d) calling late at night
21. 21.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) muting when not talking (d) calling late at night
22. 22.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
23. 23.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) shouting into the phone (d) a quiet place for calls
24. 24.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) “Is this a good time?” (d) eating while on a call
25. 25.True or false: “side talk during a call” shows good call manners. (a) True (b) False
26. 26.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
27. 27.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
28. 28.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
29. 29.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
30. 30.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) shouting into the phone (d) eating while on a call
31. 31.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
32. 32.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) eating while on a call
34. 34.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
35. 35.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
36. 36.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
37. 37.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
38. 38.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
39. 39.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
40. 40.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye

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