Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 626 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
2. 2.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
3. 3.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) saying bye before ending (d) calling late at night
4. 4.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
5. 5.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
6. 6.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
7. 7.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
8. 8.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
9. 9.📞 Which of these shows poor call manners? (a) camera at eye level (b) calling late at night (c) speaking clearly (d) a quiet place for calls
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
11. 11.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) a quiet place for calls (d) shouting into the phone
12. 12.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
13. 13.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) muting when not talking (d) saying bye before ending
14. 14.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) saying your name first (d) eating while on a call
15. 15.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) speaking clearly (d) eating while on a call
16. 16.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
18. 18.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
19. 19.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
20. 20.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) a quiet place for calls (d) eating while on a call
21. 21.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
22. 22.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) eating while on a call (c) saying bye before ending (d) camera at eye level
23. 23.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
24. 24.True or false: “camera at eye level” shows good call manners. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) saying bye before ending (d) “Is this a good time?”
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
27. 27.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
28. 28.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) speaking clearly (d) muting when not talking
29. 29.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
30. 30.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) saying bye before ending (d) calling late at night
31. 31.True or false: “saying your name first” shows good call manners. (a) True (b) False
32. 32.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
33. 33.📞 Which of these shows good call manners? (a) muting when not talking (b) loud TV behind you (c) side talk during a call (d) camera at the ceiling
34. 34.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
36. 36.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
37. 37.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) saying your name first (d) calling late at night
38. 38.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
39. 39.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
40. 40.True or false: “saying your name first” shows poor call manners. (a) True (b) False

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