Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 627 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) saying your name first (d) shouting into the phone
2. 2.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
4. 4.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) camera at eye level (d) saying bye before ending
5. 5.📞 Which of these shows poor call manners? (a) muting when not talking (b) eating while on a call (c) speaking clearly (d) saying your name first
6. 6.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) saying bye before ending (d) loud TV behind you
7. 7.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
8. 8.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
9. 9.True or false: “calling late at night” shows good call manners. (a) False (b) True
10. 10.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
11. 11.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) shouting into the phone (d) loud TV behind you
12. 12.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) switch off the screen (d) leave the class
13. 13.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
14. 14.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
15. 15.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
16. 16.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) hanging up without bye (d) muting when not talking
18. 18.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
19. 19.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) side talk during a call (d) “Is this a good time?”
20. 20.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
21. 21.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) shouting into the phone (d) camera at eye level
22. 22.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
23. 23.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) camera at eye level (d) saying your name first
24. 24.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
26. 26.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
27. 27.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
28. 28.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
29. 29.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
30. 30.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) hanging up without bye (d) a quiet place for calls
31. 31.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) eating while on a call (d) camera at eye level
32. 32.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
33. 33.True or false: “saying your name first” shows poor call manners. (a) False (b) True
34. 34.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
35. 35.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
36. 36.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
37. 37.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
38. 38.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) camera at the ceiling (d) saying your name first
39. 39.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
40. 40.True or false: “saying your name first” shows good call manners. (a) False (b) True

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