Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 628 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) muting when not talking (d) eating while on a call
2. 2.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
3. 3.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) “Is this a good time?” (d) speaking clearly
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
5. 5.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
6. 6.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
7. 7.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
8. 8.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) loud TV behind you (d) speaking clearly
9. 9.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
10. 10.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) “Is this a good time?” (d) loud TV behind you
12. 12.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
13. 13.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
14. 14.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) hanging up without bye (d) loud TV behind you
15. 15.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) hanging up without bye (d) shouting into the phone
16. 16.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
17. 17.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) muting when not talking (d) camera at the ceiling
18. 18.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
19. 19.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) “Is this a good time?” (d) side talk during a call
20. 20.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
21. 21.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
22. 22.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
23. 23.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
24. 24.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
25. 25.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
26. 26.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
27. 27.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) hanging up without bye (d) “Is this a good time?”
28. 28.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) eating while on a call (d) “Is this a good time?”
29. 29.True or false: “muting when not talking” shows good call manners. (a) True (b) False
30. 30.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
31. 31.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
32. 32.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
33. 33.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) loud TV behind you (d) camera at eye level
34. 34.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
35. 35.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
36. 36.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
37. 37.📞 Which of these shows good call manners? (a) camera at the ceiling (b) speaking clearly (c) eating while on a call (d) hanging up without bye
38. 38.True or false: “speaking clearly” shows good call manners. (a) False (b) True
39. 39.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
40. 40.True or false: “shouting into the phone” shows good call manners. (a) True (b) False

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