Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 629 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
2. 2.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
3. 3.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) camera at eye level (d) side talk during a call
4. 4.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
5. 5.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
6. 6.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
7. 7.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) loud TV behind you (d) hanging up without bye
8. 8.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
9. 9.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) shouting into the phone (d) saying your name first
10. 10.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) “Is this a good time?” (d) calling late at night
11. 11.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) camera at eye level (d) saying bye before ending
13. 13.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
14. 14.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
15. 15.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at the ceiling (c) saying your name first (d) camera at eye level
16. 16.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
17. 17.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) calling late at night (d) muting when not talking
18. 18.📞 Which of these shows good call manners? (a) a quiet place for calls (b) loud TV behind you (c) side talk during a call (d) shouting into the phone
19. 19.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
20. 20.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
21. 21.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
22. 22.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
23. 23.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
24. 24.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
25. 25.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
26. 26.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
27. 27.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
28. 28.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
29. 29.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
30. 30.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
31. 31.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
32. 32.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
33. 33.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
34. 34.True or false: “calling late at night” shows good call manners. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) muting when not talking (d) camera at eye level
36. 36.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
37. 37.True or false: “eating while on a call” shows good call manners. (a) False (b) True
38. 38.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
39. 39.True or false: “saying your name first” shows good call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are

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