Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 630 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) saying your name first (d) eating while on a call
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) muting when not talking (d) calling late at night
3. 3.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
4. 4.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
5. 5.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
6. 6.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
7. 7.📞 Which of these shows poor call manners? (a) calling late at night (b) saying bye before ending (c) speaking clearly (d) saying your name first
8. 8.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) saying your name first (d) calling late at night
9. 9.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) saying bye before ending (d) a quiet place for calls
10. 10.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at the ceiling (c) “Is this a good time?” (d) speaking clearly
11. 11.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
12. 12.True or false: “eating while on a call” shows good call manners. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) saying bye before ending (b) loud TV behind you (c) saying your name first (d) speaking clearly
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
15. 15.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) side talk during a call (d) camera at the ceiling
16. 16.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
17. 17.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
18. 18.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
20. 20.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
21. 21.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
22. 22.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
23. 23.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
24. 24.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
25. 25.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
26. 26.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
27. 27.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
28. 28.📞 Which of these shows good call manners? (a) shouting into the phone (b) muting when not talking (c) loud TV behind you (d) camera at the ceiling
29. 29.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) eating while on a call (c) shouting into the phone (d) hanging up without bye
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) eating while on a call (d) “Is this a good time?”
31. 31.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
32. 32.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) eating while on a call (d) loud TV behind you
33. 33.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) saying bye before ending (d) shouting into the phone
34. 34.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
35. 35.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
36. 36.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
37. 37.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
38. 38.True or false: “saying your name first” shows good call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) “Is this a good time?” (d) saying bye before ending
40. 40.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are

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