Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 64 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
2. 2.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) side talk during a call (c) saying your name first (d) muting when not talking
3. 3.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) camera at the ceiling (d) muting when not talking
5. 5.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
6. 6.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) camera at the ceiling (d) muting when not talking
8. 8.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
9. 9.📞 Which of these shows good call manners? (a) saying bye before ending (b) camera at the ceiling (c) loud TV behind you (d) shouting into the phone
10. 10.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
11. 11.📞 Which of these shows poor call manners? (a) speaking clearly (b) eating while on a call (c) saying bye before ending (d) “Is this a good time?”
12. 12.True or false: “muting when not talking” shows good call manners. (a) False (b) True
13. 13.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
15. 15.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
16. 16.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) camera at eye level (d) eating while on a call
18. 18.📞 Which of these shows poor call manners? (a) shouting into the phone (b) a quiet place for calls (c) “Is this a good time?” (d) speaking clearly
19. 19.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
20. 20.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
21. 21.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
22. 22.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) hanging up without bye (d) eating while on a call
26. 26.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
27. 27.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
28. 28.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) saying your name first (d) muting when not talking
29. 29.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
30. 30.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
31. 31.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
32. 32.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
33. 33.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) shouting into the phone (d) saying your name first
34. 34.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
35. 35.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
36. 36.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
37. 37.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) “Is this a good time?” (d) saying your name first
38. 38.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
39. 39.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) eating while on a call (d) hanging up without bye
40. 40.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students