Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 631 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
2. 2.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
3. 3.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
4. 4.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) eating while on a call (d) muting when not talking
5. 5.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
6. 6.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) saying bye before ending (d) eating while on a call
8. 8.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) a quiet place for calls (d) muting when not talking
9. 9.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) muting when not talking (d) calling late at night
11. 11.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
12. 12.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
13. 13.📞 Which of these shows poor call manners? (a) eating while on a call (b) “Is this a good time?” (c) camera at eye level (d) saying bye before ending
14. 14.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) loud TV behind you (d) camera at the ceiling
15. 15.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
16. 16.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
17. 17.True or false: “muting when not talking” shows good call manners. (a) False (b) True
18. 18.True or false: “calling late at night” shows poor call manners. (a) True (b) False
19. 19.📞 Which of these shows poor call manners? (a) speaking clearly (b) side talk during a call (c) camera at eye level (d) “Is this a good time?”
20. 20.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying your name first (c) camera at eye level (d) saying bye before ending
21. 21.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
22. 22.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
23. 23.True or false: “speaking clearly” shows good call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
25. 25.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) muting when not talking (d) loud TV behind you
26. 26.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
27. 27.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
28. 28.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
29. 29.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
30. 30.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) camera at eye level (d) side talk during a call
31. 31.📞 Which of these shows good call manners? (a) calling late at night (b) speaking clearly (c) eating while on a call (d) shouting into the phone
32. 32.True or false: “saying your name first” shows good call manners. (a) False (b) True
33. 33.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
34. 34.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) saying bye before ending (d) saying your name first
35. 35.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) a quiet place for calls (d) eating while on a call
36. 36.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
37. 37.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) a quiet place for calls (d) saying your name first
39. 39.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
40. 40.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye

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