Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 632 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) calling late at night (d) side talk during a call
2. 2.📞 Which of these shows poor call manners? (a) hanging up without bye (b) muting when not talking (c) camera at eye level (d) speaking clearly
3. 3.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
4. 4.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
5. 5.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
6. 6.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) calling late at night (d) speaking clearly
7. 7.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
8. 8.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
9. 9.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.📞 Which of these shows good call manners? (a) loud TV behind you (b) muting when not talking (c) calling late at night (d) eating while on a call
12. 12.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) a quiet place for calls (d) hanging up without bye
13. 13.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
14. 14.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) loud TV behind you (d) “Is this a good time?”
16. 16.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
17. 17.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying bye before ending (c) shouting into the phone (d) eating while on a call
18. 18.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) hanging up without bye (d) calling late at night
19. 19.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) calling late at night (d) hanging up without bye
22. 22.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) saying your name first (d) shouting into the phone
24. 24.True or false: “eating while on a call” shows good call manners. (a) True (b) False
25. 25.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
26. 26.📞 Which of these shows poor call manners? (a) shouting into the phone (b) speaking clearly (c) a quiet place for calls (d) saying your name first
27. 27.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
28. 28.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
29. 29.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
30. 30.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
31. 31.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) loud TV behind you (d) muting when not talking
32. 32.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) eating while on a call (c) saying your name first (d) muting when not talking
33. 33.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) camera at eye level (d) a quiet place for calls
35. 35.True or false: “calling late at night” shows poor call manners. (a) False (b) True
36. 36.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
38. 38.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) muting when not talking (d) a quiet place for calls
39. 39.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
40. 40.True or false: “muting when not talking” shows good call manners. (a) False (b) True

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