Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 635 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
2. 2.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
3. 3.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
4. 4.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
5. 5.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) shouting into the phone (c) muting when not talking (d) “Is this a good time?”
6. 6.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) loud TV behind you (d) muting when not talking
7. 7.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
8. 8.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
9. 9.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
10. 10.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) a quiet place for calls (d) saying your name first
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) speaking clearly (d) saying bye before ending
13. 13.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
14. 14.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
15. 15.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
17. 17.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
18. 18.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
19. 19.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) hanging up without bye (d) speaking clearly
20. 20.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
21. 21.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
22. 22.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
23. 23.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) eating while on a call (d) side talk during a call
24. 24.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
26. 26.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
27. 27.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
28. 28.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
29. 29.True or false: “speaking clearly” shows good call manners. (a) False (b) True
30. 30.True or false: “muting when not talking” shows good call manners. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) hanging up without bye (d) camera at eye level
32. 32.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) eating while on a call (d) saying your name first
33. 33.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
34. 34.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
35. 35.True or false: “camera at eye level” shows good call manners. (a) False (b) True
36. 36.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
37. 37.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) “Is this a good time?” (d) shouting into the phone
38. 38.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) muting when not talking (d) loud TV behind you
39. 39.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
40. 40.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) camera at the ceiling (d) saying your name first

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