Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 638 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
2. 2.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) a quiet place for calls (d) speaking clearly
3. 3.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
4. 4.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
5. 5.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) a quiet place for calls (d) saying bye before ending
6. 6.True or false: “muting when not talking” shows good call manners. (a) True (b) False
7. 7.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
8. 8.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) camera at the ceiling (d) speaking clearly
9. 9.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
10. 10.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
11. 11.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
12. 12.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) hanging up without bye (c) saying your name first (d) saying bye before ending
13. 13.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) saying your name first (d) shouting into the phone
14. 14.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
15. 15.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
16. 16.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
17. 17.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
18. 18.True or false: “calling late at night” shows poor call manners. (a) True (b) False
19. 19.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
20. 20.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
21. 21.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
22. 22.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
23. 23.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) loud TV behind you (d) saying bye before ending
24. 24.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
25. 25.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
26. 26.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
27. 27.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
28. 28.📞 Which of these shows good call manners? (a) side talk during a call (b) saying your name first (c) hanging up without bye (d) camera at the ceiling
29. 29.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) speaking clearly (d) camera at eye level
30. 30.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
31. 31.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
32. 32.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) eating while on a call (d) camera at eye level
33. 33.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
34. 34.📞 Which of these shows poor call manners? (a) muting when not talking (b) calling late at night (c) speaking clearly (d) a quiet place for calls
35. 35.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
36. 36.True or false: “eating while on a call” shows good call manners. (a) False (b) True
37. 37.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) camera at eye level (d) side talk during a call
38. 38.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) “Is this a good time?” (d) hanging up without bye
39. 39.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) shouting into the phone (d) a quiet place for calls
40. 40.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise

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