Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 639 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
4. 4.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
5. 5.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) side talk during a call (d) camera at eye level
6. 6.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
8. 8.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
9. 9.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
10. 10.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
11. 11.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
13. 13.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) a quiet place for calls (d) camera at the ceiling
14. 14.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
15. 15.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
16. 16.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) speaking clearly (d) calling late at night
17. 17.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) calling late at night (d) a quiet place for calls
18. 18.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
19. 19.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) muting when not talking (d) loud TV behind you
20. 20.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
21. 21.True or false: “speaking clearly” shows good call manners. (a) True (b) False
22. 22.True or false: “muting when not talking” shows good call manners. (a) False (b) True
23. 23.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
24. 24.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) camera at the ceiling (d) hanging up without bye
25. 25.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
26. 26.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) hanging up without bye (d) saying bye before ending
27. 27.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) speaking clearly (d) saying your name first
29. 29.📞 Which of these shows poor call manners? (a) saying bye before ending (b) eating while on a call (c) camera at eye level (d) speaking clearly
30. 30.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
31. 31.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
32. 32.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) “Is this a good time?” (d) speaking clearly
34. 34.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) shouting into the phone (d) saying bye before ending
35. 35.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
36. 36.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) calling late at night (d) eating while on a call
37. 37.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
38. 38.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
39. 39.📞 Which of these shows poor call manners? (a) muting when not talking (b) shouting into the phone (c) “Is this a good time?” (d) saying your name first
40. 40.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) muting when not talking (d) side talk during a call

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