Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 640 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
2. 2.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) camera at the ceiling (d) saying bye before ending
4. 4.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
5. 5.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
7. 7.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying your name first (c) camera at eye level (d) muting when not talking
8. 8.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
10. 10.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) speaking clearly (d) calling late at night
11. 11.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) speaking clearly (d) side talk during a call
12. 12.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) shouting into the phone (d) saying bye before ending
13. 13.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
16. 16.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
17. 17.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
18. 18.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
20. 20.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
21. 21.📞 Which of these shows poor call manners? (a) muting when not talking (b) eating while on a call (c) saying your name first (d) speaking clearly
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
23. 23.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
24. 24.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) calling late at night (d) shouting into the phone
25. 25.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
26. 26.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) muting when not talking (c) speaking clearly (d) a quiet place for calls
27. 27.True or false: “saying your name first” shows good call manners. (a) True (b) False
28. 28.📞 Which of these shows poor call manners? (a) hanging up without bye (b) camera at eye level (c) “Is this a good time?” (d) speaking clearly
29. 29.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
30. 30.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) side talk during a call (d) loud TV behind you
31. 31.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
32. 32.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) camera at eye level (d) shouting into the phone
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) a quiet place for calls (d) shouting into the phone
34. 34.True or false: “speaking clearly” shows good call manners. (a) True (b) False
35. 35.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
36. 36.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
37. 37.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
38. 38.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
39. 39.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) saying bye before ending (d) camera at the ceiling
40. 40.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer

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